Our Commitment to:
Our Customers
Norfolk Group operates from over 50 major locations throughout Australia, New Zealand and Vietnam. The scale of Norfolk’s operations ensure that mission-critical projects can be comprehensively resourced by approximately 3,000 in-house, expert technicians, engineers and support staff, supported by a network of subcontractors to extend our resources where necessary.
The ability to generate skilled workforce teams across such broad geographic areas means that we have the capacity to undertake and resource large and complex international projects, as well as service remote and diverse operations across Australia, New Zealand and the Asia Pacific area.
Disciplined project management means our teams deliver on-time and on-budget with transparent accountability through our management information systems. We integrate our operations with customers’ systems for efficient management of projects while allowing the customer to maintain control on approvals and expenditure.
To ensure optimum response times to any issues, The Norfolk Hub Customer Service Centre operates 24/7, ensuring your call is answered and acted upon immediately.
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| We know that the best solutions are created by a combination of high level technical skills and extensive ‘hands-on’ experience. |
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We partner with our customers from day 1 to completion. With over 3,300 employees across 150 locations, we can mobilise the resources you need to ensure that deadlines and budgets are met. |
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The combination of these essential attributes allows Norfolk Group to deliver outstanding results for our customers and has underwritten the continued growth of Norfolk and the success of our customers’ projects.
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Our People
We believe the best results for Norfolk are achieved when our employees are engaged and connected with our business and what’s happening around them. And so to ensure that outcome, our social, environmental and corporate responsibility programs are driven by those most important to us – all our employees.
We are committed to helping our people take control of their development and growth and offer various opportunities to enhance capabilities, ensuring our people are empowered and accomplished in meeting their own and Norfolk’s goals in ways that are meaningful and relevant.
As we are a multinational organisation, there are many opportunities for existing and perspective employees to find new professional challenges through varying job roles, working in different businesses, functions and locations. At Norfolk, our people control their destiny and career development . We assist our people on their development path through our Leadership Development Program and Performance Development initiatives.
Norfolk is an Equal Employment Opportunity employer that values diversity.
Health & Safety
At Norfolk we take health and safety very seriously. “Safety All Ways” is the name of our program to achieve our safety vision “to achieve zero incidents and injuries” within the workplace. Our commitment to the effective implementation of our revised Health and Safety policy aims to help us achieve a work environment of zero incidents and injuries for all people that work within or visit our workplaces.
Norfolk’s Health, Safety & Environmental Policy
Norfolk Group is a leading provider of integrated engineering solutions delivering expertise in electrical, communications, HVAC (heating, ventilation and air conditioning), fire protection and facilities management services and products across Australia, New Zealand and Vietnam.
We are committed to ensuring that all operations are conducted with Zero Harm to people, and the environment. Our Safety All Ways philosophy is the foundation of our commitment to provide a high standard of HSE performance and to the ongoing measurement, evaluation and review of performance to ensure continual improvement.
Norfolk Group is committed to:
- setting targets and objectives to monitor performance aimed at the elimination or minimization of work-related injury & illness, and environmental harm
- complying with HSE statutory obligations, and our Customer’s requirements
- meeting all company requirements set out in the HSE Management System
- consulting and communicating with employees and other interested parties on relevant HSE matters
- identifying, assessing, and controlling or minimising as far as reasonably practicable, the risks and impacts which arise from our activities, products and services
- holding managers accountable for HSE performance within their scope of responsibility
- placing on all employees a duty to follow defined HSE standards and procedures; and to report all HSE incidents and identified hazards
- providing all necessary resources to facilitate the implementation of this policy and Safety All Ways.
The principles in this policy apply to all of Norfolk Group operations, including joint ventures and partnerships in which we hold the majority stake. The individual locations response to this policy will be dependent upon an assessment of the nature and scale of their risks and impacts.
If you would like to know more about the Health and Safety practices of Norfolk, please contact info@norfolkgl.com.
The Environment
Norfolk is committed to developing and enhancing sustainability initiatives to ensure that we conserve natural resources and protect the environment, wherever we operate. Our experience in electrical and air-conditioning technologies and our scale of Australasian operations, strongly positions us to help our key stakeholders reduce energy consumption and develop sustainable environmental practices.
The Rydalmere NSW headquarters of our key businesses have achieved a 4 star NABERS (National Australian Built Environment Rating System) energy rating. We can assist customers with energy efficiency audits and energy greenhouse gas emissions management.
Below is a list of some of the key initiatives currently taking place across Norfolk:
Sustainability Committee
Norfolk has a cross business sustainability team with key employees who are involved with research into sustainability of workplace practices, with a particular focus on the environment in the everyday workplace situation. The team aims to develop and promote an education program for employees of Norfolk focused on sustainability and the environment.
Green Building Council
Haden, Resolve FM and O’Donnell Griffin are all members of the Green Building Council in Australia. Haden employs a number of engineers who are accredited Green Star professionals. In New Zealand, Haden New Zealand, (formerly known as Climatech) is a member of the New Zealand Green Building Council.
Warren Centre Research
Haden is a Gold Sponsor and an active participant in the University of Sydney Warren Centre Study. The study investigates barriers to the uptake of energy efficiency measures in existing high rise office buildings.
Norfolk Group companies also support environmental initiatives of AIRAH, ARCTick, NECA, Property Council of Australia and CitySwitch Green Office.
The Community
Our workplaces, services and business processes reflect our responsibility to where we live and work. By acting responsibly, we can contribute to the well-being of our employees and the communities we work in, while helping to nurture the future for the wider community.
In 2011, Norfolk Group managers decided to consolidate our workplace giving programs by making the Make-A-Wish Foundation the company's major charity of choice within Austalia and New Zealand.
During the past 25 years, more than 6,000 wishes have been granted to children with life-threatening medical conditions through the Make-A-Wish Foundation in Australia. The Foundation is non-gender specific, non-religious and non-political and appeals to a broad target audience - parents, families general and corporate consumers. They aim to enrich the human experience with hope, strength and joy.
Quality
Norfolk companies have a reputation for the highest technical, Occupational, Health & Safety and Environmental standards. Our OH&S system is accredited to AS/NZS ISO 4801. In New Zealand we are accredited to the tertiary level of the ACC workplace safety management program and we have been recognised with a number of industry safety awards.
Our Quality Management Systems are documented within policies, procedures and their associated documents and are used to provide the assurance of quality with a focus to continually improve the product and service for our customers.
We operate to AS/NZS ISO 14001 environmental standards and AS/NZ ISO 9001:2008 quality standards, and are regularly audited to comply with JAS-ANZ requirements. In Australia, O’Donnell Griffin, Haden & Resolve are already certified.
New Zealand operations are working towards achieving ISO 14001, 9001 and S/NZS4801 certification.