Our Approach to Privacy
Collecting your Personal Information
NORFOLK GROUP LIMITED is a leading provider of integrated building and engineering services. Norfolk has diverse experience across a range of markets and is number 1 in the Australian electrical services and non-residential HVAC maintenance services market.
We collect personal information when we need it to provide our services to you, or when you volunteer personal information to us through our website (eg when you send us an email), or in some other way (eg by calling us). We generally will collect personal information directly from you. Unless it is obvious from the context, when we collect personal information, we will tell you why we are collecting personal information and how we plan to use and disclose it.
As most of our customers are corporate customers, most of the personal information we collect is personal information about contact people within our corporate customers. In this context, we usually collect personal information such as your name, business contact details (including your business telephone numbers, email address and office address), job title or position.
Some companies in our group have individual residential customers also, and those companies will collect personal information such as your name, home contact details and home address.
Generally we do not need to collect sensitive information (as defined in the Australian Privacy Act – eg information about your health). However, if we do need to collect it in order to provide our services (eg to our residential customers) we will seek your consent before we do so.
How we Use and Disclose your Personal Information
NORFOLK GROUP LIMITED uses and discloses your personal information for the primary purpose of providing our services to you.
We will only record your email address if you send us an email or otherwise provide us with your email address. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
We may share your personal information with other companies within the NORFOLK GROUP, including those located outside Australia and New Zealand. If we do so, we require the recipient company to handle your personal information in a way that is consistent with the privacy laws of the country in which you reside.
NORFOLK GROUP LIMITED may disclose your information to service providers, agents, contractors and strategic partners from time to time to help us to provide and market our services to you. If we do this we require these parties to protect your information the same way we do, and to use that personal information only for the purpose of providing services to us.
Otherwise, NORFOLK GROUP LIMITED only discloses personal information if required or authorised by law. For example, and as explained below, NORFOLK GROUP LIMITED will not attempt to identify users of our website or their browsing activities. However, in the event of an investigation by a law enforcement agency we may be required by law to disclose information about the logs of our website.
Online Privacy – Information Collected Through our Website
When you visit our website, we collect information that may identify the computer you were using (rather than identifying you personally). While we do not consider this information to be ‘personal information’, this is explained below so you are aware of the information we collect.
When you visit our website, we make a record of your visit and log the following information for statistical purposes: