NORFOLK CALL CENTRE
The Norfolk Hub is focused on delivering a tailored call centre solution of the highest calibre, assuring optimum performance and compliance of service delivery standards.
Key to our service offering is our commitment to Service Levels – managing your inbound/outbound calls quickly and efficiently with the support of our web enabled technology.
The Norfolk Hub operates 24/7, 365 days a year. Our consultants are customer focused, highly skilled and specially trained to deal with all service requests.
Inbound/Outbound Service Requirements
The Norfolk Hub understands the requirements of a national call centre and can assist with the overall management of the following enquiries.
INBOUND
|
OUTBOUND
|
- Manage Service Requests
- Sales Enquiries
- Product / Service Information
- Scheduled / Reactive Maintenance Requests
- Account Payable / Receivable Enquiries
- Reception
- Campaign Performance Tracking
- Business Administration Report
|
- Sales Acquisition
- Sales Retention
- Surveys
- Business Administration Support (Verification of database)
- Debt Recovery
- Customer Loyalty Program
|
