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NORFOLK CALL CENTRE

The Norfolk Hub is focused on delivering a tailored call centre solution of the highest calibre, assuring optimum performance and compliance of service delivery standards.

Key to our service offering is our commitment to Service Levels – managing your inbound/outbound calls quickly and efficiently with the support of our web enabled technology.

The Norfolk Hub operates 24/7, 365 days a year. Our consultants are customer focused, highly skilled and specially trained to deal with all service requests.

Inbound/Outbound Service Requirements

The Norfolk Hub understands the requirements of a national call centre and can assist with the overall management of the following enquiries.

INBOUND
OUTBOUND
  • Manage Service Requests
  • Sales Enquiries
  • Product / Service Information
  • Scheduled / Reactive Maintenance Requests
  • Account Payable / Receivable Enquiries
  • Reception
  • Campaign Performance Tracking
  • Business Administration Report
  • Sales Acquisition
  • Sales Retention
  • Surveys
  • Business Administration Support (Verification of database)
  • Debt Recovery
  • Customer Loyalty Program

 

 

 

THE HUB BROCHURE

 
Click here for the Norfolk HUB Brochure  

 

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